Job Vacancy

Customer Experience Advisor

Kingswood Group are currently assisting a growing business based on the outskirts of Colchester with the recruitment of a Customer Experience Executive.

Working within a team of four, this role will be key in managing the initial calls from service providers, identifying the requirement and resolving their issues. It can be a fast-paced role that will require a confident, capable and customer led individual.  

Duties will include;

– Managing calls and updating information on to the CRM

– Liaising with internal departments to identify the best course of action/products

– Coordinating the distribution of products, speaking with transport planners

– Responding to emails, requesting data and providing advice

– Providing quotes on services/products

– Reporting on Excel and other internal systems

Key attributes:

  • Confident with excellent communication skills
  • Solutions focused
  • Innovative and creative
  • Quick learner
  • IT Literate
  • Customer focused

There will be full training given and development opportunities within this organisation. 

Hours are 8am – 5.30pm but there can be some flexibility if required.

Initially office based with future hybrid working.

Benefits:

  • 23 days holiday
  • Competitive pay
  • Pension
  • Free parking 

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