Resolution - taking the grief out of grievances

Gemma Todd, Senior HR Consultant at Kingswood Group, discussed how introducing a grievance resolution approach to managing workplace Complaints, Concerns and Conflicts  (the 3Cs) can support positive culture change and make a difference to the bottom line!

In this webinar we discussed

  • What causes the 3Cs (complaints, concerns or conflicts) in the workplace?
  • What is the financial impact of managing the 3Cs?
  • What is a ‘grievance resolution approach’ and how can it support businesses to manage the 3Cs in a more cost and time efficient way?
  • Q&A session

Useful links we shared during the webinar

  1. CIPD (members): Dealing with bullying and workplace conflict: a guide for line managers | CIPD

  2. CIPD Paper: workplace-mediation-transforming-the-culture-of-conflict-management_2015_tcm18-15587.pdf (cipd.co.uk)

  3. Gov.UK: Solve a workplace dispute: Mediation, conciliation and arbitration – GOV.UK (www.gov.uk)

  4. Acas: Dispute resolution | Acas

  5. NIDirect: Workplace disputes | indirect

  6. HR Direct: Conflict Resolution | Employment Law | HR Solutions (hrsolutions-uk.com)

Contact Kingswood Group

For a confidential, no obligation discussion about our webinar, please contact us 01245 204450 or email enquiries@kingswoodgroup.org