Kingswood Group is working with an international firm seeking a HR Technology Analyst to join an expanding Technology team based in Bristol. The recently implemented Workday HCM and payroll systems require dedicated support to ensure a seamless experience for employees and customers using the HR technology.
If you have a keen interest in HR technology and experience in other cloud HR applications, we encourage you to apply.
This is a permanent position and offers hybrid working options.
The role:
- Serve as a point of contact for HR Technology related queries for current, future and past employees via phone, email, and Workday ticketing system
- Providing timely assistance and troubleshooting to ensure employees have a smooth HR technology experience
- Create and maintain clear and accurate documentation for SOP’s and user guides.
- Peer review colleagues’ documentation and act as the custodian of the internal HR technology team knowledge repository
- Deliver excellent customer service while resolving basic technical issues
- Trouble shooting & Issue resolution
- Log, track and manage support tickets through the entire lifecycle across multiple teams.
- Incident and User Access management
- Detect complex issues and escalate appropriately
- Management of own portfolio of changes as part of a continuous improvement agenda within the HR function
- Regular communication with customers & employees regarding the status of requests and providing clear instructions for resolution
Experience & skills required:
- Previous experience in a technical support, customer service or HR admin role within Workday is desirable
- Understanding HR Software as a Service solutions such as Oracle Cloud or Success Factors
- Detail orientated and ability to diagnose and troubleshoot technical issues
- Strong verbal and written communication skills with a customer orientated mind set
- Management of multiple tasks and ability to prioritise correctly
- Ability to contribute positively to the team’s operational goals
This is a fantastic opportunity to join a firm that offers career growth opportunities.
