Client Satisfaction Survey Results – October 2024

At Kingswood Group, we believe that exceptional client service is at the heart of what we do. This commitment was validated by the recent results from our Client Satisfaction and Feedback Survey conducted in October 2024, with overwhelmingly positive responses reflecting the quality of our support and dedication.

Highlights from the Survey

Our clients rated their experiences across key service areas, demonstrating that our commitment to excellence is well-recognised:

• Overall Satisfaction: A remarkable 95% of respondents rated their overall satisfaction as “very satisfied,” with frequent commendations for our team’s responsiveness and knowledge.

• Service Quality and Expertise: Kingswood Group prides itself on providing reliable, informed guidance tailored to our clients’ specific needs. According to the survey, 100% of respondents expressed high satisfaction with the quality of service, professionalism, and our team’s understanding of their unique business contexts.

• Ease of Communication: An impressive 90% of clients found it “very easy” to reach their dedicated consultants whenever they needed support. Our team’s proactive communication and fast response times were consistently highlighted as standout features.

• Personalised Support: Kingswood consultants were frequently praised for their adaptability and personal touch. Over 85% of clients specifically mentioned the tailored advice they received, highlighting how our team goes beyond standard solutions to meet specific needs.

• Interest in Additional Services: As our clients’ businesses grow, many are looking to expand the range of HR services we provide. 60% of clients expressed interest in exploring additional services, including employee well-being, compliance management, and recruitment services, showing a demand for a broader partnership with Kingswood.

Continuous Improvement

Our survey also asked clients for suggestions on potential areas for improvement. A few respondents noted a desire for slightly more concise communication in complex advisory emails, and we are actively working to streamline this area. We take all feedback to heart and are committed to making any adjustments that enhance our clients’ experience.

Going Forward

We are immensely proud of these results, which reaffirm our dedication to supporting clients in meaningful and impactful ways. Our team will continue to build on this strong foundation, ensuring that Kingswood Group remains a trusted partner that clients can rely on for strategic HR solutions.

We extend our gratitude to everyone who took part in this survey. Your feedback drives our progress, and we look forward to delivering even greater levels of service in the future. At Kingswood, you’re more than just a client – you’re a valued partner.