Job title: Group Risk Administrator
Location: Remote working – 1 day per month in office – Bury St Edmunds
Contract type: Full time/Permanent
Salary: £30,000 – £42,000 (DOE)
The role:
An exciting opportunity has arisen for an experienced Group Risk Administrator to join a reputable and growing employee benefits consultancy. This position is ideal for a candidate with a strong background in Group Risk policies—including Group Income Protection, Group Life Insurance, Group Critical Illness, and Death in Service Pensions.
You will play a vital role in supporting Consultants by managing the day-to-day administration of client schemes, liaising with providers, and ensuring smooth renewals. This is a key support function requiring attention to detail, strong communication skills, and a client-focused mindset.
Key responsibilities:
- Manage the smooth day-to-day administration of a dedicated portfolio of group risk clients.
- Act as the first point of contact for client, provider, and internal queries.
- Build and maintain strong working relationships with clients, consultants, and insurers.
- Respond proactively to queries from clients and insurers within agreed timeframes.
- Coordinate scheme administration including claims, invoicing, underwriting, accounts, and benefit communications.
- Gather and validate data required for annual policy renewals, ensuring high levels of accuracy.
- Support the Consultant with reporting and the preparation of renewal documentation and client presentations.
- Check all correspondence for discrepancies and raise queries where appropriate.
- Maintain accurate client records using the internal back-office system in line with company procedures.
- Collaborate effectively with team members and managers to ensure a high-performing support function.
- Maintain compliance with internal procedures and industry regulations.
- Undertake training and keep up to date with industry and product developments.
- Recommend and support improvements to processes and service delivery.
- Contribute to ad-hoc tasks and projects as required.
About you:
Previous experience within Group Risk is essential with excellent knowledge of Group Income Protection, Group Life, Critical Illness, and Death in Service schemes.
Skills and experience:
- Previous experience in Group Risk Administration or Employee Benefits (essential).
- Working knowledge of Group Income Protection, Group Life, Critical Illness, and Death in Service schemes.
- Excellent organisational skills with the ability to prioritise a busy workload.
- Strong communication and relationship-building abilities.
- High level of accuracy and attention to detail.
- Proficient in Microsoft Office, especially Excel, and experience using CRM/back-office systems.
- Self-motivated with a proactive approach to problem-solving.
What’s on offer:
- Competitive salary dependent on experience
- Comprehensive benefits package
- Friendly and collaborative working environment
- Opportunities for development and progression
- Remote working (1 day in office per month)
If you’re looking for your next step in Group Risk administration and want to be part of a supportive and professional team, we’d love to hear from you.
Apply now or get in touch for a confidential discussion.
