Job Title: Employee Services Consultant
Location: Bury St Edmunds/Ipswich
Contract type: Full time/Permanent
Salary: £30,000 – £35,000 (DOE)
The Role
An exciting opportunity has arisen for an experienced Consultant to support our client’s reputable and growing Employee Services division. This position is ideal for a candidate with a strong background in employee benefits administration and coordination, particularly across Group Risk, Pension Schemes, and Employee Assistance Programmes.
You will play a vital role in supporting Consultants and Directors by overseeing the day-to-day administration of client schemes, ensuring compliance, managing renewals and market reviews, and acting as a key liaison between clients, providers, and internal teams. This is a pivotal support role requiring excellent organisational skills, strong attention to detail, and a proactive, client-focused approach.
Key Responsibilities
- Take a lead support role to Employee Services Consultants and Directors, ensuring a consistently high level of service and support.
- Deliver accurate and timely processing for employee benefit schemes, including pensions, group risk, and healthcare.
- Maintain up-to-date and compliant client records and documentation.
- Oversee auto-enrolment compliance and manage scheme renewals and reviews.
- Organise and prepare materials for client meetings and follow-up actions.
- Act as a liaison between clients, consultants, providers, and insurers.
- Process claims, payments, and policy documentation.
- Draft client communications, presentations, and proposal documents.
- Ensure compliance with internal systems and audit trails.
- Support, train, and develop junior team members to enhance team efficiency.
- Drive internal projects to streamline processes and improve client delivery.
- Maintain accurate data on CRM and internal platforms.
- Track your professional development and learning through an internal academy app.
About You
Previous experience in employee services and group risk roles is essential.
Skills and Experience
- Previous experience in Employee Services and Group Risk.
- Proven experience providing accurate and timely administrative support.
- Working knowledge of mandatory compliance, pensions, business protection, and insurers.
- Excellent organisational skills with the ability to prioritise a busy workload.
- Strong communication and relationship-building abilities.
- High level of accuracy and attention to detail.
- Proficient in Microsoft Office and experienced in using CRM or back-office systems.
What’s on Offer
- Competitive salary dependent on experience.
- Comprehensive benefits package.
- Friendly and collaborative working environment.
- Opportunities for development and progression.
- Hybrid working available after probation.
If you’re looking for your next step in a lead support role within Employee Services and want to be part of a supportive and professional team, we’d love to hear from you.
Apply now or get in touch for a confidential discussion.
